TERMS AND CONDITIONS

Orders

We accept orders placed via our website or e-mail or by phone.

Payment

We accept payments by all major debit and credit cards (Visa, Mastercard, American Express) either electronically when you complete your order on our website and enter card details.

We can also accept payments by Pay Pal, direct bank transfers. If you prefer one of these payment methods please contact us by email info@voltecenergy.co.uk for details.

For security reasons, details of debit or credit cards are never stored in our systems.

Prices

The prices includes VAT. We reserve the right to change the prices due to manufacturer's price changes and exchange rates changes.

Packaging

We take great care when packaging items. We use bubble wrap, polystyrene or robust cardboard to protect them from damage in transit. For special fragile items we attach a red sticker "Fragile" to make sure they are handled with care while in transit.

Delivery

We aim to dispatch all products within 3-4 business days after receipt of your complete order and payment. Our products will be dispatched by one of the internationally recognised couriers. Most items are delivered in the UK within 3-4 working days after dispatch, delivery to other countries can take 3-5 working days.

Returns

If you change your mind in the first 14 days after receipt of the item you can return it to us, provided it has not been used and it is in the same condition, and we will issue a full refund of your payment upon receipt of the item back from you. To be eligible for a refund, you need to notify us via email/ phone within 14 days of receipt that you intend to return the item, in order to receive the return address/ return authorisation and send the item back within further 14 days at your cost. Please do ensure we receive the item in the same brand new condition, unused, otherwise it might not be eligible for a full refund.

Damage in transit

In an unlikely event when your product is damaged in transit please contact us immediately by email or phone for further instructions within 14 days after receipt of the item. Please note we can not accept any claims for damage after 14 days.

Warranty

Warranty for products is provided by the product manufacturer and full terms and conditions of the warranty can normally be found in the product manual.

If you suspect a product defect within the warranty period, please contact us by phone or email with a detailed description of the problem. If the problem cannot be solved remotely and an examination is required, you will be asked to send the item back to us for testing at your cost. If we are involved into repair/ replacement of the product and the problem is covered by the warraty, we will return the repaired/ replaced item to you at our cost.

Communication

We always communicate with our customers in a polite, ethical and professional manner. We expect the same from our customers when they communicate with us over the phone, electronically (email) or in writing. While we understand that certain situations, such as a courier's failure to deliver on time or a problem with our product may be stressful, it is also our duty to protect the safety and well-being of our staff. 

If a customer communicates with us in an unacceptable manner, the first action of our staff will be to give a warning and ask the customer to change their approach or language accordingly. If the customer continues in this unacceptable manner, employees will terminate the conversation (if over the phone) or not reply to any further written or electronic (email) communication.

If the behaviour of the customer is extreme and it threatens the immediate safety and well-being of our staff, we will be forced to terminate communications without warning and if required, proceed by involving the police or taking legal action.